![]() ![]() – Ability to prioritize work and complete multiple tasks within time constraints – Skilled in expressing facts and ideas in a clear, concise, convincing, and organized manner clearly conveying moderately complex ideas, concepts and information to customers – Knowledgeable experience obtained in a customer service, sales, or other related environment – Proficient in multiple computer applications and databases, MS Office, MS Outlook, Word, Excel (Spreadsheets). – 2+ years’ experience in call center environment preferred. – 1-2 years’ experience in Home Health/Insurance settings preferred. – High School Diploma or GED equivalent required EDUCATION /EXPERIENCE /SKILLS REQUIREMENTS: – Ability to accomplish thorough and accurate work, independently – Develop and maintain a knowledge base of the evolving products – Document and update customer records based on interactions – Provide technical support and expertise in resolving the most complex customer problems ![]() Review, validate and standardize problem resolutions for inclusion in the problem resolution database – Prepare standard login scripts and establishing network access protocols to enable customers to gain local or remote access Provide advice and assistance to customers troubleshoot complex problems and provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities Management TeamĬustomer Support/Tech Representatives interact with customers to handle complaints, process orders, and answer questions. DataLogic has the largest EVV market share in the state of Texas.ĭataLogic currently provides Vesta EVV services to major payers and Managed Care Organizations in the EVV field, including Aetna, Accenture, Anthem, Blue Cross Blue Shield, Cigna-Healthspring, Molina, Superior Health Plans, and United HealthGroup.ĭataLogic is a member of the National Association for Home Care and Hospice and the Texas Association for Home Care and Hospice. In 2014, DataLogic was contracted by the Texas Health and Human Services Commission to provide EVV services for providers contracted to provide Medicaid personal and community care services. ![]() ![]() Vesta is now being used by thousands of providers and incorporates scheduling, forms management, electronic visit verification (EVV), claims processing and payroll DataLogic launched the Vesta compliance management system for home health and personal care providers in 1996. ![]()
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